ZiMining Reporter
ESTABLISHED in September 2022, TOUCHWORLD (PVT) LTD SECURITY is rapidly emerging as a leading force in Zimbabwe’s security industry, offering a comprehensive suite of protection services tailored to meet the diverse needs of government, industrial, and commercial clients across the nation.
Bridging the Security Gap
TOUCHWORLD (TW) was born from a recognition of the need for more competent and reliable security services in Zimbabwe. By leveraging over two decades of industry experience and adopting new technologies, TW aims to set new standards in crime prevention and security provision.
Uncompromising Quality Standards
TW’s core operations are founded on a dedication to superior recruitment and training practices. The company’s security staff are:
- Young, mature, and physically capable
- Academically qualified with a minimum of secondary education
- Rigorously vetted by the police
- Medically screened and thoroughly trained
TW’s comprehensive training program covers:
- Physical and methodological aspects of protection
- First aid
- Basic firefighting and rescue techniques
This ensures that all TW security officers are well-equipped to handle a wide range of situations, providing clients with peace of mind and reliable protection.
Comprehensive Security Solutions
TW offers an array of security services, including:
- Development of Freight Security Requirements (FSR)
- Security surveys
- Armed and unarmed security escorts
- Risk Management Officer programs
- Security training
- Investigations and surveillance
- Advanced security systems installation (CCTV, access control, alarm systems)
With its headquarters in Bulawayo and a network of branch offices, TW provides nationwide coverage, delivering thousands of man-hours of guard services monthly across various sectors.
Client-Centric Approach
TW’s success is built on a foundation of client satisfaction. The management team prioritises regular meetings with clients to:
- Discuss on-site team performance
- Make necessary adjustments promptly
- Address any issues or concerns transparently
This open dialogue ensures continuous improvement and aligns TW’s services with client expectations.
Industry-Specific Expertise
TW has developed particular expertise in protecting high-value and theft-sensitive products across numerous industries, including:
- Electronics and computers
- Software
- Fashion
- Tobacco and alcohol
- Pharmaceuticals
- Education
Looking Forward
As TW continues to grow, it remains committed to its founding principle: “Our Success is Your Success”. By consistently delivering high quality, customised security solutions, TW aims to become the preferred security partner for businesses and organisations throughout Zimbabwe.
